About the experience
What can I expect from the event?
Prison Island is an interactive adventure inspired by hit TV game shows and escape rooms, combining the thrill of escape rooms with physical and mental challenges. Instead of escaping from a single room, teams of 2 to 5 players will take on a series of tasks in thematically designed cells, all while racing against the clock to earn as many points as possible. Each cell offers a unique challenge, whether it's a physical test of balance or dexterity, or a mental puzzle requiring logic and quick thinking.
What's the goal?
With your team, try to escape from as many cells as possible. If you fail, you can retry or try your luck in new cells. Some cells may require multiple attempts to earn all the points! Be careful, though—the overall timer keeps running!
Compete against teams of the day, week, or top 3 by earning the maximum number of points! Each successful challenge earns you between 25 and 100 points. Large screens in the reception and game areas display your live rankings!
How many people can play?
Prison Island Indianapolis can accommodate 30 teams of 2-5 people at the same time. For the optimal playing experience we recommend coming in teams of 2-5 people. While you can play with a team of 2, only some challenges will be more complicated to complete and you may not be able to claim the maximum points in certain cells.
Where is the experience located?
The venue is located in the Castleton Square Mall.
225 West Washington Street, Indianapolis, Indiana, 46204-3438
Does the experience take place in an indoor or outdoor venue?
This experience takes place indoors in a climate-controlled venue with both air conditioning and heating.
How long does the experience last?
Players usually spend 90 minutes of game time at this experience, excluding arrival time.
Will food and beverage be available on site for purchase?
You will be able to purchase snacks and beverages at this event.
Is there parking available?
Yes! We have plenty of parking at Castleton Square Mall. We recommend parking on the southwest area for the quickest access.
Is there a dress code?
Wear comfortable clothing suitable for light physical activity (for example, sneakers, pants and a t-shirt). High heels are not allowed.
Will there be merchandise for sale?
There will not be merchandise for sale at the event.
About tickets
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App (available on Google Play and the Apple App Store) or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the "Tickets" section. If you don't have the app installed, you can download it from the Apple App Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 24 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. No refunds are permitted under any circumstances. For more information, you can consult our T&Cs.
Can I make a group booking?
If you would like to book for a large group (20+ people), please go to the groups page.
About access to the event
Do I need to arrive at the start of my scheduled session?
Please arrive 20 minutes before the time stated on your ticket to allow some time for the briefing; late entry is not permitted.
Can I bring animals? Are service dogs allowed?
Pets are not permitted at this event however trained service animals, as defined by the Americans with Disabilities Act (ADA), are welcome.
Please note that this experience includes unique elements that might upset service animals and service animal handlers are responsible for maintaining control of their animal at all times. If a service animal is out of control or is not housebroken, event staff may ask that the animal be removed in accordance with ADA guidelines. We appreciate your understanding.
Is the venue accessible?
Although the venue is wheelchair accessible, the layout and nature of certain challenges make the experience unsuitable for individuals with mobility impairments. Please speak with the manager on-site who can assist you in determining which cells will offer you the optimal experience and provide any assistance you may need.
What are the prohibited items at the experience? Can I smoke or vape?
We provide lockers on site for your convenience, and we encourage guests to store valuable items safely, as we cannot take responsibility for any loss or damage. Smoking and vaping are strictly prohibited anywhere on site.
Do you offer carer tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. Please contact us here with proof of needing a carer ticket. Once we receive this, we will provide you with a voucher that you can use to purchase your free carer ticket in the Fever app (based on availability). Please keep in mind that you will have to show the regular ticket with this carer ticket when entering the venue.
Is the experience accessible for deaf/visually impaired people?
While we cannot provide specific accommodations for people with sensory impairments many cells are capable of being experienced. Please contact a manager on-site and they can assist you in determining which cells will offer you an optimal experience.
Can I play if I'm pregnant?
The game is played in teams, this allows you to follow your teammates at your own pace through the experience. There are physical and less physical challenges available. You can choose which ones you play. Please speak to the staff on arrival to discuss any specific requirements so that they can assist. If in doubt, please consult your doctor before attending.
Will there be strobe lights?
This event won't include strobe lights.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience, but if you need a little rest, you will be able to find some seats for you to have a break.
Will restrooms be available on site?
Yes, We have restrooms within our facility as well as located throughout the mall.
Can I take photos or record the experience?
Yes, you’re welcome to take photos and short videos with your mobile phone, as long as it doesn’t disrupt the experience or other guests. Please do not use a flash. We kindly ask that professional equipment not be used unless previously approved.
Is there a Lost & Found?
We would recommend asking the staff at the venue if they have found your belongings. If you cannot ask them on site, please email us at prisonislandindianapolis@makeitnow.live
Is a coat check available?
There will be lockers available to store jackets, phones and personal belongings.
Is there an age requirement?
The minimum age to play Prison Island is 7 years old. Children below 7 years old will not be able to play under any circumstance, nor can they accompany other players.
The minimum age for a team without adults is 14 years old. All team members must be at least 14 years old or they won't be able to play.
Will there be an audio guide?
Unfortunately, this experience does not include an audio guide.
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